Frequently asked questions
The DHCM Service Excellence Awards 2025 celebrate and recognise outstanding service providers who have made a significant impact on the quality, innovation and growth of communities managed by Dubai Holding Community Management (DHCM).
All contracted service providers operating within DHCM’s residential community portfolio are eligible to submit nominations.
Yes, shortlisted nominees will receive invitations to attend the awards event.
No, participation in the awards is completely free of charge.
For any questions or support, please email us at DHCM.Awards@dubaiholdingcm.ae.
The winners will be officially revealed during the awards ceremony on 24 October 2025.
No, sponsorship or partnership opportunities are not available for this edition of the awards.
You can find the full list of categories on the Categories Page.
Yes, past winners are welcome and encouraged to participate in the 2025 edition.
No, once a submission has been completed and submitted, it cannot be edited or withdrawn.
Yes, winners may publish their achievements on their platforms before DHCM’s official social media announcements.
Winners will receive trophies and extensive recognition across various DHCM platforms.
Winners will be highlighted through official press releases, social media channels, etc
Nominations must be submitted through the official awards nomination page.
Yes. Specific categories such as Customer Champion of the Year and Rising Star of the Year are designed to recognise individual contributions.
No, service providers can submit entries in multiple categories, as long as they submit only one entry per category and ensure each submission meets that category’s specific criteria.
Multiple teams/departments from the same company can submit their nominations. However, a max of 1 entry per award category is permitted. This means that one company can have a total of 17 submissions at the DHCM SEA 2025.
Submissions must be uploaded in PDF, JPG, PPT or DOC formats. (Note: For large videos or presentations, upload them to Google Drive, WeTransfer or similar and share the link in your submission document.)
There are no slide limitations in at the first stage.
Yes, a notification indicating a successful submission will appear after your submission.
No, all nominations must be submitted in English.
All nominations will be reviewed by a distinguished panel of judges, comprising DHCM leadership and external industry experts.
Each nomination will be evaluated based on impact, innovation, execution, sustainability and contribution to the communities.
Shortlisted nominees will be informed if they have advanced to the final stage. The final winners will be announced during the awards ceremony.